[traumanurses] Re: Satisfaction

["Bingham, Kirstie" <Binghamk@centracare.com>]

Hi Melissa, we separated out the trauma patient for a couple of years.  The information was not significantly different than the housewide data that we obtained.  Based on that information we utilize the housewide data to speak to patient/family satisfaction.  We also do not have the luxary of placing the patients on specific trauma units which places them on many different floors/units.  Kirstie Bingham, Trauma Coordinator, St. Cloud Hospital

-----Original Message-----
From:   Melissa Thorson [SMTP:Melissa.Thorson@NorthMemorial.com]
Sent:   Friday, January 23, 2004 3:21 PM
To:     traumanurses@listserve.com
Subject:        [traumanurses] Satisfaction

How are you measuring patient and family satisfaction at your
facilities.  Are you separating trauma service patients out from other
services etc.?
Thanks, any ideas appreciated.
Mel

Melissa A.L. Thorson MS, RN, CCNS, CCRN
Trauma Clinical Nurse Specialist
North Memorial Health Care
Trauma Services
763-520-3816 office
612-510-5507 Pager

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