Bayview uses Press/Ganey for overall patient satisfaction. We do not
have any dedicated trauma units or floors hence overall satisfaction is
measured - not specifically trauma.
Rob
>>> Melissa.Thorson@NorthMemorial.com 01/23/04 4:21 PM >>>
How are you measuring patient and family satisfaction at your
facilities. Are you separating trauma service patients out from other
services etc.?
Thanks, any ideas appreciated.
Mel
Melissa A.L. Thorson MS, RN, CCNS, CCRN
Trauma Clinical Nurse Specialist
North Memorial Health Care
Trauma Services
763-520-3816 office
612-510-5507 Pager
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